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FAQ

Can I order over the phone?

Yes, we will take your shipping and credit card information over the phone if that is easier for you. We also accept check or money orders if you are uncomfortable ordering with a credit card.

What if an item is out of stock?

If an item is out of stock, and the computer hasn't already told you, we will e-mail you to let you know it has been back-ordered, and give you an approximate time of when it will be in stock and sent out. If you ordered more then one item, they will all be held up.

What is your return/exchange policy?

Return Policy -
ALL RETURNS MUST BE MADE WITHIN 30 DAYS FROM PURCHASE DATE.
YOU MUST SEND THE ITEM BACK TO US VIA UPS (COMES WITH TRACKING), OR USPS WITH DELIVERY CONFIRMATION.

All poster sales are final.

We charge a 20% restocking fee for all returns. We only accept items that have not been used, worn, or washed. If you have further questions, please email SwamiMerch@gmail.com before sending the return.

Pack your item(s) along with a copy of your original invoice and send the package to the following address:

Merch Lackey

ATTN: RETURNS

8517 Production Ave.

San Diego, CA. 92121

USA


Exchange Policy -
ALL EXCHANGES MUST BE MADE WITHIN 30 DAYS FROM PURCHASE DATE.
YOU MUST SEND THE ITEM BACK TO US VIA UPS (COMES WITH TRACKING), OR USPS WITH DELIVERY CONFIRMATION.

All poster sales are final.

We charge a 10% processing fee for all exchanges. There are a few simple steps for exchanging items:

1. Please visit the store that contains the item you would like as a replacement. Be sure that the item is currently available for sale.

2. Return the item to us by shipping it to:

Merch Lackey

ATTN: EXCHANGE

8517 Production Ave.

San Diego, CA 92121

USA

3. Include a check or money order made out to Merch Lackey to cover the cost of return shipping of the new item plus the 10% exchange fee.

4. Include a copy of the original invoice and/or a DETAILED NOTE describing the item which you would like in exchange for the returned item.

5. Please be patient as we process the exchange and provide you with some new goods. Be sure to allow for shipping time in each direction, and a day or two for us to process the exchange.

How can I get help on an order?

Just drop us a line! Our customer service staff is here to help. You can email us at SwamiMerch@gmail.com or call during business hours (8:30 to 3:30 Pacific Time) 858 408-9982 and ask for Customer Service. For the fastest service, PLEASE have your ORDER NUMBER ready.

Shipping: How long will my order take?

We are based in San Diego, so your ship time will depend on your proximity to Southern California. If you are in the US we will ship your orders via USPS. San Diego and Los Angeles area residents usually receive their order in 1 to 3 days.

*For ALL orders: Please allow 1-2 days for processing before your order is shipped.*

INTERNATIONAL CUSTOMERS

We now offer USPS First Class International Mail, but please know we are not responsible for lost packages by USPS. The customs process is highly unpredictable, international orders can take anywhere from one to four weeks to arrive at their destination.

Do you guys sell stuff wholesale?

Absolutely. Please send an email to wholesale@merchlackey.com for access to our online wholesale catalog.

Backordered Items

Please expect a 5-20 day delay in receiving your order.

We will not ship your order until ALL of the items are available. If one of the items in your order are backordered, your WHOLE order will be delayed.

WANT THE AVAILABLE ITEMS SHIPPED?

You can "SPLIT" your order. Which means you will be receiving 2 packages. One will be of the available items, and the second of the backordered item when it becomes available.

Please be aware that splitting an order will cause you to incur an extra postage cost since we are shipping you 2 packages. This amount will vary, depending on the shipping option you would like.

If you already know you want to split your order at the time of placing your order please add: "ATTENTION SHIPPING: PLEASE SPLIT MY ORDER"

Don't worry about overpaying for shipping, if we know of a more sensible shipping option combination to save you $$ we will contact you.

If you have already placed your order and would like to split your order. Please send an e-mail to: SwamiMerch.com Subject: SPLIT ORDER. Remember to include your order number in the e-mail.